We're all in this together. Our response to COVID-19
A special announcement from Lifetouch
March 18, 2020
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March 30, 2020

A special announcement from Lifetouch

We're all in this together. Our response to COVID-19

For nearly 85 years, Lifetouch and our employees have found a special purpose in helping capture and preserve life-long memories through photography. It’s an honor, every day, to work with you and your families to support the safe, energetic and motivating environments in which we photograph.

Like you, we are devastated about the impact that the COVID-19 situation has on our world. Right now, nothing is more important than solving this health crisis. Please see the latest updates from our team and we will continue to keep you informed on new information.

School Photography Update: We continue to monitor the situation and follow CDC and government guidelines to help keep you, your loved ones and our employees safe and healthy. As a result of this ever-changing situation, many spring picture days across North America have been rescheduled to later this spring or cancelled. As we reschedule picture days, we will share updates with you. If your picture day was cancelled and you pre-paid for spring pictures, you will receive a refund in the next few weeks.

Preschool Photography Update: In some cases we’ve had to temporarily suspend normal working conditions for our employees while we anticipate what’s next. The facility that we print preschool products in is now temporarily closed due to a government-mandated shelter-in place-order. We will reopen the facility and resume creating products as soon as is allowed by law and safe to do so. We will continue to accept orders, online preferred (we will accept cash and check but processing will be delayed), and we hope to be printing and shipping orders very soon. We will keep you updated on developments.

Prestige Photography Update: The facility that we print Prestige Photography products in is now temporarily closed due to a government-mandated shelter-in place-order. We will reopen the facility and resume creating products as soon as is allowed by law and safe to do so. We will continue to accept orders online, and we hope to be printing and shipping orders very soon. We will keep you updated on developments.

Studio Photography Update: As we shared last week, we made the difficult but necessary decision to temporarily close our studios. We know the reason you come into the studio is to capture the beautiful, authentic smiles of those whom you love and cherish – and that their health and wellbeing is your highest priority. It’s our priority, too. As of today, we plan to reopen on April 9 and, as we learn more, we will share updates to you. If you have an order in studio, you will be able to pick it up once the store and studio re-open. Any orders placed on Shop.Lifetouch.com are currently delayed as our production facility is temporarily closed due to a government-mandated shelter-in place-order. We will share updates as we have more information.

Church Photography Update: Out of deep respect for the core work Church organizations do in bringing communities together and caring for their spiritual needs, we are pausing the work of Lifetouch Church Photography. We are caring for and protecting our employees and communities by not asking them to interact with those who live outside their homes – and so, we have made the difficult but necessary decision to cancel all upcoming photography programs through July. If you need assistance in the meantime, please visit www.churchdirectories.lifetouch.com and click the Contact Us button. Someone will respond to your inquiry – but please allow time for a response as our Customer Service teams may be impacted by COVID-19-related closures as well.

We hope to see your smiles again soon, and that you and your loved ones stay healthy and safe during these challenging times.